Support integration
Connect StefanBrain to Re:amaze
Bring your Re:amaze support chats and helpdesk conversations into StefanBrain. Ask what customers are really saying, then turn that language into ads, copy, and CRO decisions.
What connecting Re:amaze unlocks
Support conversations in every chat
Ask about your helpdesk conversations in plain English without leaving StefanBrain. No more scrolling the inbox to remember what customers complained about.
Voice of customer for your copy
Feed real support language into Copy Chief reviews and creative briefs. Copy that quotes actual customer phrasing beats copy written from guesses.
Objection mining for creative
The questions people ask before buying are your next hooks. Surface them from support chats and use them in image and video creative.
Friction signals for CRO
Recurring support questions usually point at a confusing page or offer. Bring those themes into CRO funnel analysis so fixes target real confusion.
How to connect
1Get your Re:amaze API credentials
Copy your API credentials from your Re:amaze account or developer settings. You will paste them on a secure connection page in a moment.
2Open Connectors and choose Re:amaze
In StefanBrain, open Connectors, find Re:amaze, and click Connect.
3Enter your credentials on the secure page
StefanBrain sends you to a secure hosted credential page. Paste your Re:amaze API credentials there, and you return to StefanBrain with the connection live.
4Ask your first question
Try asking what customers are writing in about, or which questions come up most before purchase.
Good to know
- Re:amaze connects with API credentials instead of a sign-in button, so there is no Re:amaze authorization screen. Clicking Connect opens a secure hosted credential page, and you land back in StefanBrain once the credentials are saved.
- If you replace your Re:amaze credentials later, reconnect in StefanBrain with the new values so access continues.
Your credentials stay yours
- We never store your passwords
- Encrypted at rest and in transit
- Disconnect anytime
Frequently asked questions
What can StefanBrain read from Re:amaze?
Your support chats and helpdesk conversations. That is the raw material for voice-of-customer work: real questions, complaints, and praise in your customers' own words.
How does authentication work?
Re:amaze connects with API credentials rather than an OAuth sign-in. Copy them from your Re:amaze account or developer settings, then paste them on the secure hosted page that opens when you click Connect. Credentials are encrypted, and StefanBrain never asks for your Re:amaze password.
Can StefanBrain change things in my helpdesk?
The connector is built around reading and managing support conversations. Any action that changes data is classified separately from reads, and tool permissions let you require approval or block writes entirely.
How does helpdesk data help my marketing?
Support conversations are the closest thing to a live focus group. Feed them into Copy Chief reviews, creative briefs, and CRO analysis so your copy answers the objections customers actually raise.
How is this different from Intercom or Freshdesk?
They are separate connectors for separate helpdesks. Connect the one your support team actually uses; StefanBrain reads conversations from whichever you connect.
Can I disconnect later?
Yes, one click in Connectors removes the stored credentials and StefanBrain's access. You can reconnect at any time by entering credentials again.
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Put your Re:amaze data to work
Connect once and every StefanBrain surface can use it: chat, creative, copy review, and analysis.
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