Support integration
Connect StefanBrain to Commslayer
Bring your Commslayer support conversations, help center, and AI agent settings into StefanBrain. Ask what customers are saying and manage the inbox from chat.
What connecting Commslayer unlocks
Support inbox answers in chat
Search conversations by keyword, status, date, label, or channel. Open any thread with its full message history without leaving StefanBrain.
Voice of customer for creative and copy
Real complaints, questions, and praise from support threads feed Copy Chief reviews, ad briefs, and landing page angles. No more guessing at objections.
Inbox actions from chat
Resolve, snooze, or reassign conversations as you triage. Every write action is gated by tool permissions you control.
Help center and canned response upkeep
List articles and their publication status, draft new ones, and keep canned responses current, all from a conversation.
AI support agent tuning
Review the guidance rules that steer your AI support agent, update them, and preview answers before customers ever see them.
Tools your chats can call
A sample of the Commslayer tools StefanBrain can use once connected. Reads and writes are classified separately, and you control both.
Search Conversations
Search support conversations by keyword and filter by status, date, label, or channel.
Get Conversation
Load one conversation with its full message history.
Resolve Conversation
Set a conversation's status to resolved.
Reassign Conversation
Move a conversation to a different agent or team.
List Help Center Articles
List help center articles and their publication status.
Create Canned Response
Create a reusable canned response.
Test AI Response
Preview how the AI support agent would answer a sample customer question.
How to connect
1Open Connectors and choose Commslayer
In StefanBrain, open Connectors, find Commslayer, and click Connect.
2Approve access on Commslayer's authorization page
A hosted Commslayer authorization page opens. Sign in and approve access for StefanBrain. There are no API keys to copy.
3Ask your first question
Try asking for this week's unresolved conversations, or what customers complained about most in the last month.
Your credentials stay yours
- We never store your passwords
- Encrypted at rest and in transit
- Disconnect anytime
Frequently asked questions
What can StefanBrain read from Commslayer?
Support conversations with their full message history, plus statuses, labels, and channels. It can also read your help center articles, canned responses, and the guidance rules for your AI support agent.
How does authentication work?
Commslayer uses OAuth, so you sign in on Commslayer's own authorization page and approve access there. StefanBrain never sees your password, and there are no API keys to find or paste.
Can StefanBrain change things in my helpdesk?
Yes. It can resolve, snooze, and reassign conversations, draft and publish help center articles, and create or update canned responses. Every write action respects your tool permissions, so you decide what needs approval.
Can it help tune my AI support agent?
Yes. StefanBrain can review and update the guidance rules that steer your AI support agent. Test AI Response previews how the agent would answer a sample question, so you can check changes before customers see them.
My team uses Gorgias, Zendesk, or Intercom. Does this apply?
No, this connector reads Commslayer only. If your helpdesk is Gorgias, Zendesk, Intercom, Freshdesk, or Re:amaze, connect that platform's own connector instead.
Can I disconnect later?
Yes, one click in Connectors removes StefanBrain's access. You can also revoke the authorization from your Commslayer account at any time.
More integrations
Put your Commslayer data to work
Connect once and every StefanBrain surface can use it: chat, creative, copy review, and analysis.
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